Refund Policy of ExploringSystems

Last updated: January 1, 2023

Introduction

At ExploringSystems, located at Pizzeria Grande Via, Rome, 00184, Italy, we strive to ensure that our customers are completely satisfied with their purchases and experience. This Refund Policy applies to all food items purchased through our website exploringsystems.sbs or directly from our pizzeria.

Cancellation and Refund

If you wish to cancel your order, please contact us immediately at +39 06 1234 5678. If we receive your cancellation request before your order has been dispatched or prepared, we will issue a full refund to your original method of payment in the same currency (€) within 5-10 business days.

For orders that have already been prepared or dispatched, cancellations will not be possible, and we cannot offer a refund due to the perishable nature of our products.

Quality Concerns

If you are not satisfied with the quality of the food you have received, please contact us within 2 hours of receiving your order, providing details of your concern. We are committed to keeping our customers happy and will assess each situation individually. A refund, partial refund, or voucher may be offered if your claim is deemed legitimate.

Incorrect Orders

If you receive an order that is incorrect, please contact us immediately at +39 06 1234 5678. You may be asked to provide evidence of the incorrect order, such as a photo. If we verify that an error was made, we will arrange a replacement of the correct items or issue a refund as appropriate.

Non-Refundable Items

Please note that certain items such as gift cards, promotional items, or any other non-tangible goods are not eligible for a refund. Additionally, any food item that has been consumed, except to the extent necessary to identify a quality concern, is ineligible for a refund.

Refund Processing

All refunds will be credited back to the original method of payment. The refund process may vary depending on your payment service provider, and we cannot be held responsible for delays outside of our control. Once initiated, a refund can take up to 5-10 business days to appear on your statement.

Changes to Refund Policy

ExploringSystems reserves the right to amend this Refund Policy at any time. We will notify our customers of any changes by updating the policy on our website exploringsystems.sbs. Your continued use of our service after any changes constitutes your agreement to the new policy terms.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at +39 06 1234 5678. We are here to assist you with any issues or questions you may have regarding refunds and returns.